Marriott - Great Customer Service!

First, I was at the recent Frameworks Conference, and I have to comment on the customer service I received.

I did not originally get a room at the Bethesda North Marriott, since they were fully booked. Instead, I was booked at the Bethesda Marriott, which would not have been the most convenient, especially since I didn't have a rental car. I called customer service a couple of times, and was able to first switch my reservation to one day at the Bethesda North, one day at the Bethesda Marriott. Then, the day I was to check in, I was able to switch my reservation to the Bethesda North both nights! When I got there, the front desk didn't have my switched reservation, but they immediately honored it.

In a time when customer service sucks most of the time, I was happy to be treated so well.

Now, you could argue that, for a $250+/night reservation, you SHOULD get good service... but that won't explain the next story.